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Q & A

Question: Can you imprint a company logo and what is the turn around time when using this option? 
Answer: Yes, we can imprint a specialty logo or picture you want on a napkin. In order to do this, you must email us a picture of the logo you want to appear on the napkin. We then send the picture to another company to be made into a die so we can imprint with it. Preparing a die will take approximately one week. Upon receiving the die, we can process your order within 1-3 business days and ship your order between 1-5 business days (depending on where you live in the U.S.). 
 

Question: How long does it take to get the napkins? 
Answer: For standard orders, please allow up to 3 business days for processing and 1-5 business days for shipping (if located in the U.S., and depending on the location within the U.S.). For rush 24-hour processing, please allow 1 business day guaranteed for processing and 1-5 business days for shipping (if located in the U.S., and depending on the location within the U.S.) Feel free to call us at 866-743-7346 if you are unsure of when your napkins will arrive.
 
Question: Can you ship to foreign countries? 
Answer: Yes, we can ship to foreign countries. Please call us toll free at 866-743-7346 to place your order and we will quote you a shipping price to ship to your country.
 
Question: How much is shipping? 
Answer: Standard shipping using UPS ground with free 3-day processing is about 10% of the order price. There is a minimum shipping price of $10. Canadian shipping using UPS ground with free 3-day processing is about 20% of the order price. There is a minimum shipping price of $20. 

 
Question: Can I pay with a check? 
Answer: Yes, you can mail us a check. We will process your napkin order upon clearing the check. 
 
Question: Can I choose a shipping method other than UPS ground shipping? 
Answer: Yes, you can. Call us toll free (866)743-7346 to inquire about another method of shipment. Although we prefer UPS because of the reliability of their service, we will be glad to get you a quote for other shipping methods. 
 


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